We have a very customer friendly Return Policy at Plaidparasol.com. Though we want you to love it but in case you didn’t, you may return the purchased product(s) within 30 days of delivery. All you need to do is call our Customer Care at 800-764-6278 between 9am-6pm CST or write us an email at firstname.lastname@example.org with your reason of return & we will share an address where you need to ship your product back.
Once we receive the product back in the warehouse, we inspect the item(s) & process exchange of item or refund (shipping charges are non refundable) within 2-3 working days.
If you received a damaged or defective item, you may send pictures signifying the defect & we’ll process the replacement almost immediately.
Feel free to write to us if you have any other queries.